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Frequently asked questions

How do I track my order?


You can just click here or find Track Your Order at the bottom of the page, let us know your tracking number to check your order status.




How long will my product take to get here?


The processing time for orders is 1-3 business days. Once the shipment is already loaded on the plane, estimated delivery is 5-8 days for the United States, and 7-10 days for other countries. Please take note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as, some delays if there is an upcoming holiday season.




How do I change or cancel my order?


In the event you wish to change/cancel your order, please contact us within 24 hours upon confirmation of order at support@fromhooman.com. Please be advised that any cancellations after 24 hours upon approval of order will no longer be allowed and will not be entertain. *Please note that any orders that have already been packed or shipped cannot be canceled.




How do I return an item?


If you are not happy with your purchase and wish to return an item, please contact us within 10 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.




Will I be charged with customs and taxes?


The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.




I need my order fast, do you guys provide expedited shipping?


Currently we do not offer expedited shipping.




When will I receive my refund?


All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request. If you haven't received a credit for your return yet, here's what to do: send us an email at support@fromhooman.com





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