Shipping & Delivery

WE ARE BACK ON TRACK!

We’ve all going through very tough times regarding COVID-19. Good news is that everything is back to routine now! All orders are shipped within 2 business days. and free expedited shipping with order over $49.

Shipping Fee

Our standard shipping fee is $3. We offer free shipping anywhere in the world for orders above $49.


Order Process
We want to make sure you get your items as quickly as possible. 
Orders will be processed within 1-3 business days of ordering and be shipped the next day after the processing day.
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.

Please be adviced: We CANNOT deliver to PO Boxes, please leave us a physical street address in order to deliver your packages.


Shipping Time

It usually takes 5-7 business days (domestic) / 10-15 business days (international) to receive the product after we shipped out the order.


Shipping Confirmation
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.


Tracking
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again. 


Delivery
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.


What happen if I still not receive my order after 30 days(USA) / 45 days(international )?
Kindly inform us via email support@fromhooman.com so we can help you to further check on your parcel status. Usually we will issue a refund or arrange a replacement with no additional cost on you. However, if you're not willing to wait anymore for replacement, we need to allow 48 hours before we can issue a refund to you.

CUSTOMER SERVICE

CONTACT US

support@fromhooman.com

If you have any question please don't hesitate to contact us.

We are here to help you 24/7/365.

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